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Author Topic: Tiscali must die  (Read 19118 times)

Offline Make it Lady

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Tiscali must die
« on: 25/03/2008 20:02:30 »
My internet line went down and it took me seven calls to tiscali to get them to admit it was there fault and correct it. Is this a record?


 

Offline DoctorBeaver

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Tiscali must die
« Reply #1 on: 25/03/2008 20:09:56 »
No. A record is a type of disc that you can stick a needle on at the requisite angle and jig about to the resultant sound.
 

Offline Make it Lady

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Tiscali must die
« Reply #2 on: 25/03/2008 20:20:10 »
smarty pants
 

Offline DoctorBeaver

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Tiscali must die
« Reply #3 on: 25/03/2008 20:29:03 »
That's me!  [^]
 

another_someone

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Tiscali must die
« Reply #4 on: 25/03/2008 22:16:14 »
My internet line went down and it took me seven calls to tiscali to get them to admit it was there fault and correct it. Is this a record?

Although Tiscali are not the worst, they certainly never come top for quality of customer service.
 

Offline DoctorBeaver

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Tiscali must die
« Reply #5 on: 25/03/2008 22:32:34 »
AOL used to be pretty rubbish too, but since Carphone Warehouse bought AOL UK their tech support has improved markedly (in my experience).
 

Offline Make it Lady

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Tiscali must die
« Reply #6 on: 30/03/2008 21:54:02 »
My Internet went down again. The help line guy suggested that I unplugged the cable from the router to the ADSL socket and turned it around and plug the ends in again. I replied that, that would have the same effect as me standing on my head and sticking the ends of the cable into my nostrils. He wasn't amused.
"Have you changed your filters?" was his next suggestion.
"I have unplugged all my phones," I retorted.
"The problem has to be at your end"
" I had the exact same problem two days ago and it is at your end"
"Is your router software up to date?"
"I've tried two different roters and a modem, which part of 'the problem is at your end' do you not understand?"
"I will escilate your problem to the second level"
"So you are going to do absolutely nothing now?"
"We will report back within 48 hours"

Exactly 48 hours later they phoned up and fixed the fault immediately. Too late for me and my son to get my website online.

AAAAAAAAAAAARGH!
 

Offline Seany

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Tiscali must die
« Reply #7 on: 30/03/2008 23:52:47 »
My internet line went down and it took me seven calls to tiscali to get them to admit it was there fault and correct it. Is this a record?

Although Tiscali are not the worst, they certainly never come top for quality of customer service.

They are cheap though. We used to have Tiscali, but only for a year or so.. We then changed back to BT because Tiscali was too unreliable, and their help service was rubbish. But atleast it was cheaper.
 

Offline turnipsock

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Tiscali must die
« Reply #8 on: 31/03/2008 00:43:14 »
Don't get me started on helpdesks. I'm in a long running battle with the netgear one. I have a workaround but they will have a major problem once the newer firmware is installed on their routers and people start buying them.

I usually use the e-mail support and three times it ended up in them telling me to phone them. I then spend 30 minutes on the phone expalaining the problem and the guy will say he doesn't know the answer. I eventually got to second line support and they went through setting up a network connection, duh, I was already connected to the internet. Now I just go on there to yank their chain.

The most reliable IP seems to be AOL, but it comes at a price, not only the cost but the amount rubbish it puts on your PC.
« Last Edit: 31/03/2008 00:44:52 by turnipsock »
 

Offline Seany

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Tiscali must die
« Reply #9 on: 31/03/2008 10:41:56 »
Yup.. The helpdesks are rubbish.

My dad needed to wait like an hour on the phone for someone to pick up.. you know with the silly music in the background..

BT is good. But we asked for 8mb internet speed. And it always seems to be at around 1-2gb. Whenever we call them, it goes up to about 5-6gb which is great.. And then a few days later its back to 1-2 gb.. LOL! It's all a part of a scam like thing.
 

Offline Make it Lady

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Tiscali must die
« Reply #10 on: 31/03/2008 14:01:49 »
The gadget show has a speed checker on their website and ours is frequently well down on what it should be. Still can't get my website online as my new host is having problems.
 

Offline Seany

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Tiscali must die
« Reply #11 on: 31/03/2008 14:03:06 »
What is your website about?
 

Offline DoctorBeaver

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« Reply #12 on: 31/03/2008 19:00:46 »
The gadget show has a speed checker on their website and ours is frequently well down on what it should be. Still can't get my website online as my new host is having problems.

I'm probably going to start my own hosting service soon. I'll keep you informed.
 

Offline Seany

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Tiscali must die
« Reply #13 on: 31/03/2008 19:01:51 »
The gadget show has a speed checker on their website and ours is frequently well down on what it should be. Still can't get my website online as my new host is having problems.

I'm probably going to start my own hosting service soon. I'll keep you informed.

Yes yes do :D
What is a hosting service though?
 

Offline DoctorBeaver

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Tiscali must die
« Reply #14 on: 31/03/2008 19:06:20 »
A host is where you put your website so that it's available for people to visit.
 

Offline Seany

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« Reply #15 on: 31/03/2008 19:06:43 »
Oh.. What's the website going to be about? :D
 

Offline DoctorBeaver

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« Reply #16 on: 31/03/2008 19:08:12 »
Whose?
 

Offline Seany

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« Reply #17 on: 31/03/2008 19:10:03 »
Yours!
 

Offline Make it Lady

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Tiscali must die
« Reply #18 on: 31/03/2008 19:42:39 »
Seany mine is my business website. I do science shows and do science stuff for children's magazines. I do it for love more than money.
 

Offline Seany

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Tiscali must die
« Reply #19 on: 31/03/2008 20:21:15 »
That sounds really cool!

It's like Horrible Science.;D The magazine thing.. Fun LOL
 

Offline Karen W.

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Tiscali must die
« Reply #20 on: 31/03/2008 21:25:39 »
Seany mine is my business website. I do science shows and do science stuff for children's magazines. I do it for love more than money.

That is very cool! I did not know that.. I hope you get it up and going soon and that your host remedies their problem.. Good luck and I think that is terrific!
 

Offline Seany

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Tiscali must die
« Reply #21 on: 31/03/2008 21:30:01 »
I add my good wishes!
 

Offline DoctorBeaver

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« Reply #22 on: 31/03/2008 23:38:01 »
Seany - I've got my Beaverland site (which is undergoing a major re-write) that's a Friends Network type of thing with a forum, chat (with audio & fideo facilities), games, quiz league, and other goodies. Plus I've got my website design business and a site about autism. If I start my own hosting business, I'll park them all there.

The main reason I want to start a hosting business is so that I can offer a full website service - design, coding, URL selling, hosting & maintenance. I will even be able to build & maintain people's eCommerce sites. That will save customers having to deal with 3 or 4 different companies.
 

Offline Seany

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Tiscali must die
« Reply #23 on: 01/04/2008 00:08:57 »
That sounds cool!!
I haven't checked out BeaverLand in a while. Will do so now :)
 

Offline DoctorBeaver

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Tiscali must die
« Reply #24 on: 01/04/2008 08:02:04 »
Don't bother yet, nothing much has been happening there. Wait until I upload the new version.
 

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Tiscali must die
« Reply #24 on: 01/04/2008 08:02:04 »

 

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