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quote:Day 18: I take the Dell to Best Buy’s Geek Squad and tell a technician that I’m having a bit of trouble with it. Less than four hours later I get a call back from Carla. She declares it a total loss and advises wiping the hard drive and restoring it with system disks. “The tech ran a couple of virus scans,” she says. “One kept beeping so much that he had to just turn it off.” Ah, that’s the stuff.